Terms & Conditions

Cancellation/Rescheduling Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored: 24-hour advance notice is required when cancelling &/or rescheduling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24-hour advance notice, you will be charged the full amount of your appointment or voucher value. If services were not prepaid at time of booking-the amount must be paid prior to your next scheduled appointment.

No-Shows

Anyone who either forgets or consciously chooses to forgo their appointment will be considered a no-show. They will be charged the full amount of the scheduled service. If the client secured the appointment using a voucher code from Groupon, Living Social, or any other discount service… That voucher will be redeemed as if the client had in fact received the service of the scheduled appointment. The use of the voucher can be eliminated by paying a $40 late cancellation fee.

Late Arrivals

If you arrive late- your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Inappropriate Behavior

If, in the course of your massage, you act inappropriately or in any suggestive manner… your therapist will immediately terminate the session and you will be expected to pay full price for that session. Failure to do so will result in us notifying the authorities of your actions. You will also be banned from making any further appointments.

Gift Cards

Gift cards are available for purchase. You can purchase them:

  • In any dollar amount – They may be used to purchase services at participating Massage Advantage centers.
  • In units of massage- Cards with massage units hold blocks of money that cannot be divided. These cards are redeemable for massage at the rate paid for at the time of purchase. In the event of a price change, the user is responsible for the increase in rates.

All gift cards have no expiration date. It is the policy of Massage Advantage to not issue refunds for gift card purchases.

Conditions for Gift Certificates/Gift Cards/Member Massages

  • Gift certificates, gift cards, prepaid membership massages are not redeemable for cash.
  • We cannot accept or verify lost gift certificates and gift cards.
  • All gift certificates and gift cards must be presented at time of service or you must pay by other means.
  • All gift certificates and gift cards are non-refundable.

Disclaimer of Liability

Massage Advantage Center locations work only with professional massage therapists who comply with state, city and/or local licensing requirements. If you would like to see a particular massage therapist’s license or registration, please contact the center administrator. Additionally, if you have any questions, comments or complaints about your massage therapist- please bring this to the attention of the center administrator immediately or contact Massage Advantage Corporate at Info@MassageAdvantage.com. Except where prohibited by law, you agree that Massage Advantage, Inc. will not be liable for any injury- including, without limitation, personal, bodily, or mental injury, economic loss or any damage to you resulting from negligence, other acts of the center, anyone on the location’s behalf, or anyone using the services of the facilities of the center.

Refunds

Refunds on massage are extended for three days beyond the original purchase date to the original purchaser, unless service has already been scheduled with a facility.

Purchasers request for refund must be in writing and addressed to the location of initial purchase. Cash refunds are not available for Gift Certificates/Gift Cards, Membership Massages or any other service beyond 72 hours of original purchase.